• How do I book tickets?
    It's best to book online. We accept most major credit cards. Cash payments can be made to the driver or representative on the day of travel. Once you’ve paid, you can’t change any part of your booking. There are no refunds, so if you cancel or don’t show up, we can’t give your money back. We also have non-refundable booking fees of $1.99 for online bookings.
  • Where can I buy tickets?
    It's best to book online. We accept most major credit cards. Cash payments can be made to the driver or representative on the day of travel.
  • How much are tickets
  • Can I change or cancel my booking
    Once you’ve paid, you can’t change any part of your booking. There are no refunds, so if you cancel or don’t show up, we can’t give your money back.
  • Do you sell tours?
    No!
  • Do you pick up at airports?
    Yes!
  • What luggage can I bring on board and what is not allowed?
    For carry-on luggage, all these things are not permitted. • Cooler boxes and bags with food. • Liquids and creams not in watertight containers • Flammable liquids • Explosives (Gas Cylinders) • Poisons or hazardous substances • Fuel and solvents • Guns and other weapons • Illegal drugs • Animals
  • What if I leave something on the bus?
    Email zimexperience@gmail.com and we will do our best to get your lost property back to you if we find it.
  • Do you have wifi?
    No!
  • When do I need to be at the bus stop?
    Please ensure that you are waiting at least 15 minutes prior to departure time.
  • Can I smoke or vape on the bus?
    Sorry, no smoking or vaping.
  • What if I'm hungry?
    Consumption of hot food such as stews, curries, roasts etc are not allowed on the bus.
  • How much luggage can I bring?
    Passengers can bring one piece of checked luggage weighing up to 20kg and one piece of carry-on luggage.
  • Can I bring my bike?
  • What can't I put into my checked luggage?
  • Can I get a refund?
    Once you’ve paid, you can’t change any part of your booking. There are no refunds, so if you cancel or don’t show up, we can’t give your money back.
  • Bus Stops
    Small World Backpackers - The Homestead Guest Lodge - Burkes Backpackers - Heaven Lodge Backpackers - Anne Bruce Backpackers - Shoe String Backpackers - Victoria Falls Backpackers Lodge - Lilys' Backpackers